Freight that a shipper can plan around. Not a promise of speed, but a date you can give your own customer and stand behind.
FREIGHT GOESWRONG INTHE GAPS
Every handoff between vendors is somewhere a shipment can go quiet. We took the handoffs out and put all four legs on one desk.
Three handoffs, three sets of notes, and a week where nobody owns the answer.
Booked by the person who quoted the lane.
Gate in and lift, timed against the cutoff.
Sailing, berth and every port call on one timeline.
Booked when the delivery date will not move.
One booking, one team on the phone, one invoice at the end of it.
The handoff you can see is the easy one
A pallet going from a forklift to a trailer is watched by two people who both know it happened. The handoff that loses a week is the one between a broker's inbox and a carrier's booking desk, and nobody photographs that one.
Our difference
The desk is one
Freight, customs and last mile are the same team. Nothing is handed to a vendor you have never spoken to.
The updates are the carrier's
Gate in, loaded, departed, berthed, cleared, delivered. Each one pushed the moment the carrier reports it, not when someone gets round to typing it.
The exceptions are phoned
A roll-over or a hold is a call, the same day we hear it. You should never learn about a problem from a tracking page.
The invoice is the quote
The number you agreed is the number you pay. Anything that moves it is agreed with you before it is spent.
We file the entry ourselves
Clearance is the leg most forwarders subcontract, and it is the one that strands a box on a wharf earning storage. Our brokers classify and file while the cargo is still moving, and the person who booked the freight is the person who answers the query.
Run every leg on one desk, report every event the moment the carrier does, and price the job once. Boring, and much harder than it sounds.
Stay narrow. A small number of lanes we know to the berth, run by people who have worked them for years, rather than a map with a pin in every port.
The last leg is the one your customer sees
A container can cross an ocean on time and still land late because the haulier was booked by somebody else. We book the truck ourselves, hold the delivery window and send the proof of delivery to the person who is waiting for it.
What we stand for
Say the date
Commit to a date rather than a range. If it moves, you hear the new one from us the day it moves.
Answer the phone
One team, named, on the number you were given at the quote. Not a queue and not a ticket.
Price once
Every charge is on the quote. Surcharges that a carrier introduces mid-voyage are shown to you with the carrier notice attached.
Own the exception
When a box is held, the person who booked it is the person who sorts it out.
Leave a record
Every event, call and document against the consignment, so an audit two years later is a search rather than an investigation.
READY TO SEE WHERE IT IS?
Tell us what you move and where it goes. We will price the lane and show you what tracking looks like on a real shipment.